As a brand, learn how to enhance your social presence, accelerate social shopping, and turn prospects into customers by strong effective Social Media Moderation with Academic knowledge and smart techniques, skills, tools, and practice.
- Social Media Moderators who are stuck in driving sales from conversations
- Small Business owner who wants to win clients and increase their sales using social media platforms
- Anyone who wants to work as a Social Media Moderator or Community Manager
- Social Media specialists who would like to have a knowledge of customers’ needs and how to maintain a conversation with them
- 24 hours
- 3 hours /session
🔸 Basics and Principles of Digital Selling
🔸Mastering communication skills
🔸Mastering selling skills
🔸The job description and requirements of “Moderator” and its importance
🔸The difference between “Moderator” and “Community Manager”
🔸 Studying the buyer journey
🔸 Segmentation, Targeting your audience as well as positioning of your products or services in their minds
🔸 Performing competitor analysis
🔸What is a CRM system and how to set up according to your business
🔸How to follow up with clients to end up closing the deal successfully
🔸The most important moderation tools and how to use them
– Facebook business suite
– WhatsApp business tool
🔸Tips and tricks to close the deal
🔸 Obtaining reports and analysis of results
You will be able to:
- Maintain conversation with clients with effective communication and selling skills
- How to design user journey and customer experience.
- manage the online reputation of your brand.
- Evaluate appropriate channels, content, tools, and engagement techniques for online activity.
- Measure the success of your social presence
- Set up a CRM system for your business
- Tracking, analyzing, and reporting your social activity and online sales.
- Lectures 0
- Quizzes 0
- Duration 24 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes